Ordering & Payment
Ready to order or still have questions before you buy? Start here for the answers!
Clementine & Co. accepts Visa, Mastercard, American Express, Discover, and Clementine & Co. Gift Cards. Credit card payments are authorized for the full amount of your purchase via our secure payment gateway at the time your order is placed. Because items may ship separately and at different times, you will ONLY be billed/charged for items at the time EACH product is ready to ship out to you. Note that our credit card company may also perform a test authorization in the amount of USD 0.01 to validate the payment method for fraud. This test authorization is voided each night.
8.0% tax is added to all orders shipped within California.
Gift Cards are available for purchase online in any denomination. They will ship free of charge for standard UPS ground delivery to the recipient. Contact us if you would like to send a boxed gift card via overnight or expedited delivery. Clementine & Co. gift cards can be used towards purchases online or at Carmel location.
It just makes everything easier... by creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, update your email preferences and subscriptions, view and track your orders online, and change your account password. You can create an account before placing an order, or at the time of checkout. Should you forget your account password, click on the "Forgot Your Password" link on the Login page and you will be sent an email to reset the password.
When your items are ready to ship out, we will contact you via email with a tracking number and shipping info. Because some products are stocked at our store and some ship directly from our artisans, orders with multiple items may arrive to you in separate shipments. Tracking information and order updates are available online only if the order was placed using your account. Login to your account at any time to view your orders history and order status. For orders placed by phone or using guest checkout, please contact us for status updates.
We make every effort to ensure our prices are accurate and reflect the best price we are able to offer, while still compensating our artisans fairly for their work. Tuvalu may run limted time or ongoing sales promotions reflected by discounted online prices, as well as send special coupons or discount codes to your email and social media subscribers. These discounts and promotions cannot be combined, and each promotion will specify if it may be used only towards orders placed online, only for purchases bought in Carmel store, or may be used for both. Coupons, sales and promotions may not be applied to the purchase of gift cards. And sorry, but we will not apply discounts or price adjustments to orders already placed, in processing, or already shipped.
Custom or "made to order" products are crafted specifically for you, and are non-returnable and non-refundable unless the item arrives damaged. A "made to order" notation appears on product pages to let you know which items fall into this classification. Once you place a custom order, you have 24 hrs to change your mind and cancel the order. After 24 hours the order will be in process and is not able to be cancelled.
We make every effort to ensure the photos and swatch representations shown on our website are accurate, but it is important to realize that each screen or electronic device will display colors a little differently. Please contact our design consultants at email@example.com if you have questions about the color of a specific product, or would like to order fabric or finish swatches.